CMS Support Community

Welcome to the CMS Support Community where you will find all the CMS resources and support you need including FAQs, CMS training, updates and more.

NEW TO CMS? CMS is a web-based Case Management System, which facilitates the handling of cases from start to finish.  This includes case intake, home visit and requests for payments on behalf of a client. Caseworkers can easily look up client history, or create a new client. CMS also has a robust reporting module, and can be used for various initiatives such as holiday programs and food pantry tracking.


Ready to access CMS? Click on the link below and be sure to have your username and password available. Trouble logging in or forgot your username/password? Use our CMS User Guide Search tool below to find a solution.


NEW! CMS user guide search

Need assistance using CMS? Our CMS User Guide offers a comprehensive look at how to use CMS and answers most of your commonly asked questions. And now, with our NEW search feature, you can quickly locate an answer within the User Guide by searching by Topic (e.g. reset password or void check).


CMS New Treasurer Training (virtual)

When: Tuesday, 11/29 @ 12pm – 2pm

Whether you are a new Treasurer, or a current one needing a refresher, this training is for you.  In this training, you will learn how to navigate all the financial areas of CMS from the check approval process to reconciliation & closing the month. Other areas we will cover include electronic payments, void checks, back date checks, add debits and credits, vendor maintenance, and solidarity amount calculation.


CMS Quick Links

Enhancement Requests

Please submit your enhancement request by clicking the button below. Once received, we will log your request and consider it in future CMS versions. Thank you.



Please send us your feedback regarding your CMS experience. We want to hear the good, bad and the ugly. Please remember we are all volunteers working hard to improve your CMS experience, so please keep your comments focused and professional.


Frequently Asked Questions
General Questions

Only complete this form if you have a “general” question. For example: How do I enter hours and miles for a non-client visit category? DO NOT complete this form if you are experiencing a problem using CMS. For ALL problem reporting, use the Support Ticket form.


Release Notes

Here you will find all of the release notes for each version we have deployed since inception of CMS. The release notes contain descriptions of the features, functions, changes, and bug fixes that were included in the new CMS version.

Note: Click on any of the underlined links below to open a Release Notes PDF.

v1.1.0 – 03.04.14

Are you using the most recent CMS version?

CMS 4.0 Browser Version is now available! CMS 4.0 supports multiple devices through major internet browsers, including those on iPad, Chromebook, Android, and Surface devices.

CMS Updates

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